Job Code: 2

Member Services Representative

Category: All Branches

Job Type: Part-Time


We are looking for happy, upbeat, caring people to work at our Member Services Desk at our Downtown and East Branch locations! If that's you apply at the Downtown Branch YMCA or send your resume to We have flexible hours - shifts vary with days, nights and weekend hours available. 

Employment Application

Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of front desk area.

Principle Activities:

  • Provides excellent service to members, guests, and program participants in the Y and on the phone contributing to member retention.
  • Greet and assist all members, potential members, program participants and staff in a courteous, professional and friendly manner. Be enthusiastic towards members by learning their names and expressing an interest in their YMCA activities.
  • Builds relationships with members; helps members connect with one another and to the YMCA.
  • Assist existing and prospective members regarding their individual membership needs.
  • Provide membership and program information and requirements in an accurate and courteous manner.
  • Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
  • Be punctual for all scheduled shifts and meetings
  • Maintain positive relations with other staff members
  • Manage money and complete daily audit at the beginning and end of each shift
  • Adheres to all YMCA policies


Flexible Hours

YMCA Membership


  • Able to work evenings and weekends
  • Excellent interpersonal and problem-solving skills
  • Previous customer service, sales or related experience a plus
  • Basic knowledge of computers